Service, support and training sets Snug Underfloor Heating apart from the rest
For many merchants, showrooms and wholesalers selecting an underfloor heating supplier comes down to price and discounts. However, in a highly competitive market, price alone cannot win or retain business and as a result delivering exceptional customer service can become the key factor that stands suppliers apart.
Tradesmen and customers are increasingly busy and need wholesalers to work with suppliers who can provide a reliable, straight forward, easy to install product range, but who are also able to support their demanding workload with solid customer service, especially with tradesmen asking:
- How quickly can your supplier turn around a quote?
- Is your supplier able to supply installation advice over the phone?
- Can your supplier provide a design service?
- What ‘after-service’ is available to meet customer demands?
- Will they be able to attend a site-visit or come out for a repair?
At Snug we pride ourselves on the level of service that we provide with guaranteed 24 hour quotations, a free full water underfloor heating pipe and low-profile construction board design service, and a team of technical support specialists on hand to answer product queries, installation questions even down to thermostat programming support, plus complete product warranty’s and repair service; it’s why so many wholesalers, installers and homeowners trust us – and our systems – time and time again.
But straight forward customer service, isn’t the only factor that can differentiate your suppliers from each other. At Snug we believe in not only supporting your tradesmen and customers with great service but also your staff.
We recognise that it is vital that customer facing staff are confident with the products they sell and that they understand how to engage with a customer, be it retail or a tradesman, with good information seeking questions, leading to extended dialogue which ultimately dramatically increases the chance of a sale.
As a result, Snug provide complimentary sales and product training to provide the staff with the tools they need to increase sales, such as:
- Product features and benefits
- How to craft a sales pitch
- How to overcome objections
- How to secure and close a sale
Our Snug training sessions are tailored to your needs; they can vary in length, depth of information and formality, in line with your requirements. We’ll happily sit down with your team to understand what they know and fill in the gaps, provide refresher sessions or full introductions to underfloor heating for new members of staff.
To find out more or book a FREE training session for your team, simply call us on 01772 761333 or email sales@firsttrace.co.uk
