Register for your Warranty

Thank-you for choosing Snug Underfloor Heating, a division of First Trace Heating Direct. Your new Snug Underfloor Heating is warranted for the lifetime of the floor covering under which it is fitted.
This lifetime cable warranty applies:
(1) Only if in the event of a claim, proof of purchase is required, so keep your invoice and receipt­ such invoice and receipt should state the exact model that has been purchased;
(2) Only if the heater has been earthed and protected by a Residual Current Device (RCD) at all times;
(3) Only if the warranty card has been filled out at all three stages of installation by a qualified electrician and has been submitted online through our website.
Thermostats are provided with a 2 YEARS return to factory warranty from the date of purchase, except as provided below.
Neither warranty continues if the floor covering over the heater(s) is damaged, lifted, replaced, repaired or covered with subsequent layers of flooring.

During the period of the warranty First Trace Heating Direct Ltd will arrange via internal personnel only, for the heater to be repaired free of charge. The cost of repair is your only remedy under this warranty which does not affect your statutory rights. Such cost does not extend to any cost/labour costs other than for First Trace Heating Direct Ltd personnel to attend site to repair or for replacement and does not extend to costs of relaying, replacing or repairing any floor covering
or floor. If the fault is not a manufacturing error, the site visit would be chargeable at an agreed rate prior to mobilisation.
If the heater fails due to damage caused during installation or tiling, this warranty does not apply. It is therefore important to check that the heater is working (as specified in the installation manual) prior to tiling.

FIRST TRACE HEATING DIRECT LTD SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO EXTRA UTILITY EXPENSES OR DAMAGES TO PROPERTY.

First Trace Heating Direct Ltd is not responsible for:

1. Damage or repairs required as a consequence of faulty installation or application.
2. Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of First Trace Heating Direct Ltd.
3. Use of components or accesso ries not compatible with this unit.
4. Products installed outside the United Kingdom.
5. Normal maintenance as described in the installation and operating manual, such as cleaning thermostat.
6. Parts not supplied or designated by First Trace Heating Direct Ltd.
7. Damage or repairs required as a result of any improper use, maintenance, operation or servicing.
8. Failure to start due to interruption and/or inadequate electrical service.
9. Any damage caused by frozen or broken water pipes in the event of equipment failure.
10. Changes in the appearance of the product that does not affect its performance.

Thank-you for choosing Snug Underfloor Heating, a division of First Trace Heating Direct.
The underfloor heating is warranted for 10 years for all pipe work and 2 years for all other accessories except as provided below (your attention is drawn to the exclusions listed at the end of this warranty).
This 10-year pipe warranty applies:
(1) Only if in the event of a claim, proof of purchase is required, so keep your invoice and receipt – such invoice and receipt should state the exact model that has been purchased;
(2) Only if the pipe has been pressure tested accord ing to the user manuals;
(3) Only if the warranty card has been filled out at all stages and filled out by a competent installer or plumber, and also inputted onto the website warranty section, please refer to www.first-traceheating.co .uk/register-warranty .
During the period of warranty First Trace Heating Direct will arrange via internal personnel, if deemed to be the fault
of the pipework, and in this case alone would cover all reasonable costs for replacement of pipe, fixtures, fittings, and labour costs. The above is only covered if the fault is due to a manufacturing failure.
All other products are provided with a 2 year return to factory warranty from the date of purchase, except as provided below.

The warranty does not extend to any damage to tiles, pipes, floor coverings or walls as a result of faulty or defective goods or any associated labour costs . If the pipe fails due to damage caused during installation or tiling, this warranty does not apply. It is therefore important to check that the pipe or manifold is not leaking(as specified in the installation manual) prior to finishing the floor.

FIRST TRACE HEATING DIRECT LTD SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO EXTRA UTILITY EXPENSES OR DAMAGES TO PROPERTY.

First Trace Heating Direct Ltd is not responsible for:

1. Damage or repairs required as a consequence of faulty installation or application.
2. Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of First Trace Heating Direct Ltd.
3. Use of components or accessories not compatible with this unit.
4. Products installed outside the United Kingdom.
5. Normal maintenance as described in the installation and operating manual, such as cleaning thermostat.
6. Parts not supplied or designated by First Trace Heating Direct Ltd.
7. Damage or repairs required as a result of any improper use, maintenance, operation or servicing.
8. Failure to start due to interruption and/or inadequate electrical service.
9. Any damage caused by frozen or broken water pipes in the event of equipment failure.
10. Changes in the appearance of the product that does not affect its performance.